Sixt of Santa Rosa, Fulton Earn Top Marks for Service, Excitement from Sixt USA
AutoDistributors Inc. is literally ‘excited’ to report that its Sixt rent a car franchises for Santa Rosa and Fulton, California have earned top marks in the nation for Customer Excitement.
Sixt USA and Sixt global have changed the way they are tracking customer service ratings, changing it from Customer Service Index (CSI) to Customer Excitement Survey (CES). We like this change because we want our customers to be excited about our service, not just satisfied. We know when our customers are excited they are more likely to refer their friends and family.
The rankings show that Fulton and Santa Rosa (which includes the Sonoma County Airport) have been see-sawing for first and second while vying for the top spot in the nation in terms of Customer Excitement Surveys (CES). Since we share resources between these two locations, we take it quite honorably that both locations are scoring high and all our agents and staff are proud to hold this distinction.
Furthermore, a ‘Secret Shopper’ came to our Fulton location and gave us a 93.4% score on their ‘Secret Shopper’ survey as reported to us by Sixt USA. Kudos to Eric Knibb who was highlighted for excellent customer service in the survey. Extra congratulations to Eric and his wife Haylee for the arrival of their daughter.
Amidst all the excitement, we have increased the size of our rental fleet of Smart Cars. Look for our promotion for the Smart Car; we guarantee the lowest price on a Smart Car in California if you rent from Sixt of Fulton or Santa Rosa; offer good through Summer 2016. Just tell our staff that our are in the Club, the ‘See More Auto Club.’